Privacy Policy

Happy Heart Songs, a service of UpBeats Media ("Happy Heart Songs," "we," "us," or "our"), respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using our website and services.

This Privacy Policy applies to your access to and use of happyheartsongs.com and any related pages, content, digital products, or services offered through Happy Heart Songs (the "Site"). It also applies to any communication between you and us by email or other electronic means.

By using the Site, submitting information, or purchasing a Happy Heart Song, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Site.

1. Children Under the Age of 13

The Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. No one under the age of 13 may provide information to or on the Site.

If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information. If you believe that a child under 13 may have provided personal information to us, please contact us at info[at]upbeatsmedia[dot]com.

2. Information We Collect

We collect information in two ways: information you provide directly to us and information collected automatically when you use the Site. This helps us create your Happy Heart Song, deliver your personalized page, provide customer support, and improve our services.

a. Information You Provide to Us

You may choose to provide personal information when you:

• purchase a Happy Heart Song,

• complete our survey or intake forms,

• upload photos or personal details for your personalized page,

• share information about the recipient of the song,

• communicate with us by email or through the Site,

• sign up for updates or newsletters.

This may include:

• your name, email address, phone number, and billing address,

• information about the person receiving the song,

• stories or descriptions used to personalize the song,

• photos or media uploaded for use on your personalized page,

• clarification responses exchanged during the creation process.

We use this information to create and deliver your Happy Heart Song, communicate about your order, support your personalized page, and improve our services.

b. Information We Collect Automatically

When you visit the Site, we may automatically collect certain information using standard technologies such as cookies, server logs, and analytics tools. This may include IP address, browser details, device type, pages visited, general location, and navigation behavior.

This information helps us understand how visitors use the Site and improve performance. It is generally statistical and not personally identifying unless you have voluntarily provided personal information.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors use our Site, improve performance, and support certain features.

a. Cookies

Cookies help us remember preferences, understand navigation patterns, and improve loading performance. You may block cookies through your browser settings. Some features may not function as intended if you disable cookies.

b. Analytics Tools

We may use tools such as Google Analytics to understand how visitors interact with the Site. This includes pages viewed, time spent, general location, and navigation paths. This information helps us improve the experience.

c. Pixels and Similar Technologies

We may use social media pixels (such as Instagram or Facebook tracking tools) to understand engagement, measure advertising effectiveness, or deliver relevant content on Meta platforms.

d. Third‑Party Cookies

Trusted third‑party providers such as payment processors or analytics platforms may place their own cookies when you use the Site. Their use is governed by their respective privacy policies.

4. Email Information and Communication Preferences

If you correspond with us by email, we may retain your messages along with your email address and our responses. If you provide your email address through any form on the Site, we may use it to:

• communicate about your Happy Heart Song order,

• request clarification or additional information,

• send updates about your purchase,

• deliver optional newsletters or promotional messages.

You may opt out of promotional emails at any time. Service‑related emails will continue as long as your order or account requires them.

5. Email Policies

We are committed to keeping your email address confidential. We do not sell, rent, or lease email lists.

We may share your email only with trusted service providers who support our communications or Site functionality.

All emails from us clearly identify Happy Heart Songs or UpBeats Media as the sender, include our contact information, and provide clear unsubscribe instructions.

6. How and Why We Collect Information

We collect personal information to:

• create and deliver your Happy Heart Song,

• personalize your experience,

• provide customer support,

• communicate about your order,

• improve our services,

• send optional newsletters or promotional content.

Visitors in the EU will receive promotional emails only if they affirmatively opt in.

7. How We Use the Information You Provide

We use your information to:

• present the Site and its contents to you,

• create and deliver your Happy Heart Song,

• manage your personalized listening and download page,

• process payments and transactions,

• provide customer support,

• improve our offerings and user experience,

• comply with legal or regulatory obligations.

You may opt out of promotional emails at any time.

8. Disclosure of Your Information

We do not sell, rent, or lease your personal information. We may share it only:

• with trusted service providers,

• as required by law or legal process,

• to protect rights, property, or safety,

• in connection with a business transfer,

• to enforce our Terms of Use.

We do not share personal information with third parties for their direct marketing.

9. How We Protect Your Information

We use commercially reasonable measures to safeguard your personal information, including reputable third‑party vendors, security protocols, and encryption technologies where appropriate.

Payment information is processed through third‑party providers, and we do not store full credit card numbers.

10. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this Privacy Policy or as required by law. You may request deletion of your personal information unless retention is legally required.

11. Policy Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date. Material changes may also be communicated by email or a notice on the Site.

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Your GDPR Rights (For Visitors in the EU)

EU visitors have rights regarding their personal data, including the right to:

• access, correct, or delete personal information,

• restrict or object to data processing,

• request data portability,

• withdraw consent at any time,

• lodge a complaint with an EU supervisory authority.

To exercise these rights, contact us at info[at]upbeatsmedia[dot]com.

13. California Consumer Privacy Act (CCPA) Notice

California residents may have rights to request access to, or deletion of, personal information. Happy Heart Songs does not sell personal information.

To submit a CCPA‑related request, contact us at info[at]upbeatsmedia[dot]com.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

UpBeats Media Santa Barbara, CA 93105 Email: info[at]upbeatsmedia[dot]com

Effective Date: February 10, 2025